Claim form does not allow description of the problem

willmouger

I want to make a claim for extra accommodation required on a trip due to a train cancellation on an international journey. I have tried to use the claim form but it has no inout area where I can explain the problem. The only data relates to my addrees, the train tickets and the date and time.

How and where can I describe my claim?

FatimaH

Hello willmouger

Thank you for your query.

The claim form is actually the correct one. You can still submit the following form for an additional description of the concern: https://www.sbb.ch/en/help-and-contact/customer-service/praise-comments/complaints/train-complaint.html

I wish you a good day.

Kind regards,
FatimaH

RolandP

Hello @willmouger

FatimaH has provided the right answer.

If I were you, I had chosen a pragmatic approach and uploaded a letter as PDF stating the problem all together with a scan of your ticket. The compensation request form (Compensation application for delays on international journeys | SBB help & contact) allows multiple attachments. A PDF of your text document containing the letter can easily be created if you save it as PDF.

Best regards,
Roland

willmouger

FatimaH

Thank you Fatima. I will try your solution.

Kind regards

Will

willmouger

RolandP

Thank you for your suggestion Roland. As you say, Fatima has supplied the right answer so I will try that but your suggestion was a good one..

Kind regards

Will