Thank you for your request.
If you have not received a confirmation e-mail (neither in your inbox, or in your spam folder), the payment failed and the tickets were not issued. Credit card authorizations are not definitive debits, although they are displayed on the bank account. The authorizations are automatically released again. Once the amount has been released, it will no longer be visible on your bank statement. For this reason, we recommend that you always wait for the final bank statement.
If you have further questions, please contact directly our hotline at +41 848 44 66 88 (CHF 0.08/min.) or from abroad at +41 51 225 78 00, my colleagues also speak English and will inform you.
I wish you a happy holiday season.