I would like to refund a digital train ticket reference No. UCLYFV from Paris to Basel on Jan/24/2023.
However, I see your refund policy is as following:
Digital international tickets purchased on SBB.ch.
Before your train departs, please go to a staffed public transport point of sale or call the SBB Contact Center on 0848 44 66 88 (CHF 0.08/min.). From abroad: +41 848 44 66 88 (CHF 0.08/min).
Since you may be required to wait at a staffed point of sale or when calling the SBB Contact Center, we recommend that you contact us no later than one hour before your train departs.
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It seems I need to apply refund at Swiss SBB train station. But I am still in Paris so how can I get refund at Swiss SBB train stations? Can I get refund at Paris Gare De Lyon station before departure?
Your prompt reply will be highly appreciated.
Thanks and best regards.