Hello Jojocelyn7
Did you order a subscription or is this just about the SwissPass card? The best way is to contact our Contact Center by phone on the following number +41848 44 66 88 (CHF 0.08/min).
If you need your transit card for the train journey, you can ask for it at a staffed SBB counter.
I wish you a good journey.
Greetings, DafineM