The payment has been done and I don't have my tickets!

jdelarosa · 2023-08-31T14:00:00+00:00

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jdelarosa

Account Name: (SBB admin: PI deleted. Please do NOT post any personal data. Reason: SBB Community is a public forum)

Email: (dito)

Payment has been done but I don’t have my tickets!

Travel Date: September 21, 2023

From: Luzern

Time: 8:06AM

To: Interlaken OST

Point to Point

FatimaH

Hello jdelarosa

If you did not receive an order confirmation by mail, the purchase usually did not work. The amount is only reserved and will be automatically refunded to the payment method within 7 days (bank dependent).

Please do not provide any private information in our community. The website is public.

I wish you a nice day.

Kind regards,
FatimaH

jdelarosa

Erratum:

Email: (SBB admin: PI deleted. Please do NOT post any personal data. Reason: SBB Community is a public forum)

Been calling your 24/7 hotline 0848 44 66 88 (CHF 0.08/Min) or if you are from abroad +41 51 225 78 00. No one is answering.

Hope to hear from you soon! Thank you!

schwarzd

Hi jdelarosa,

Please note the advice of my colleague regarding release of the reserved amount within 7 days (may vary depending on the bank), should the booking not have been completed successfully.

If the 0848 number is not available from your country, please contact us by phone via +41 51 225 78 56 (available 24/7, sometimes you may be required to wait, so please stay in the call queue).

Best regards, Daniel