Purchasing yearly GA after promotional one month GA has expired

Tanaskovic · 2023-08-31T14:51:29+00:00

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Tanaskovic

Dear community,

for the last 4 days, I have been trying to reach Customer service without success. The issue is that I bought a promotional 1-month GA 1st class ticket that expired yesterday (30.08.). Now I’m trying to buy full GA for the next year, but I’m on a trip outside of CH and will be back on Sunday (03.09.). Is there a jeopardy that I will lose the discount (CHF 225) that I am entitled to due to promotion because there will be a 3-day gap between the old and new card? Once again I’m asking this just because I can not reach anyone in Customer service for days. Thank you in advance.

Kind regards,

Vlada

FatimaH

Hello Tanaskovic

You have to go to the SBB counter in Switzerland. Normally, the subscription can be issued up to 1 month retroactively.

I wish you a nice day.

Kind regards,
FatimaH

Tanaskovic

Dear @FatimaH

Thank you for your feedback. I could not find that information by myself, on the contrary, I found a sentence about the need to buy a new ticket without any interruptions in between.

Once again thank you very much.

Have a nice weekend,

Vlada