Refund and cancellation of Swiss Travel Pass (4 days consecutive). starting 1st…

shankyjain1987

Refund and cancellation of Swiss Travel Pass (4 days consecutive). starting 1st November 2022.

I have booked swiss travel pass for 2 members through Happy rail and unfortunately due to loss of passport i have a cancel the trip. So i would like to know how to apply for a refund of swiss travel pass.

I had login into Happyrail, but it is only showing my booking tickets, but no option for cancellation. Also the helpline is closed on weekends. Can anyone help me with a cancellation procedure?

I have only one day left with me for canceling the pass.

Ex-Bähnler

Hello shankyjain1987

Please call +41 848 44 66 88 or +41 51 225 78 00. it will take a long time … but it‘s the only chance.

Regards, Reto

RolandP

Hi shankyjain1987

If you have booked through HappyRail, you must cancel it with them. Call them on Monday, 31 October.

Best regards,

Roland

shankyjain1987

Thank you for your reply. I tried to call SBB helpline number, but even after 10 mins of waiting no reply from telephone operator. Luckily i got a reply from Happyrail via email and they told me to send the tickets as attachment which i would like to cancel. Happyrail informed me that “Within 10-14 business days we’ll receive a response from them(SBB). We’ll then get in contact with you about the refund or the next step of the cancellation procedure.”