i purchased and paid from my card, but the application show a error and there i…

JAEHWANLEE

i purchased and paid from my card, but the application show a error and there is no a ticket.

hello.

i am jaehwan lee from korea.

and i just purchased a ticket from Zurich Airport to interlaken ost

when i click okay. my card was paid. but application show error message and there is no ticket…

now i made account, but at that time, i purchased as a guest.

my e-mail: (Redacted by SBB Admin. Reason: personal data)

my name: (Redacted by SBB Admin. Reason: personal data)

CARD: Samsung CARD

plz let me know the result as soon as possible.

NicolasK

Hi JAEHWANLEE

Thank you for your request.

For data protection reasons, I have withheld your name and email address. The SBB Community is a public forum, please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).
Thank you for your understanding.

If you have not received a confirmation e-mail (neither in your inbox, nor in your spam folder), the payment failed and the tickets were not issued. Credit card authorizations are not definitive debits, although they are displayed on the bank account. The authorizations are automatically released again. Once the amount has been released, it will no longer be visible on your bank statement. For this reason, we recommend that you always wait for the final bank statement.

For more information, please call our Contact Center directly at +41 848 44 66 88 (CHF 0.08/min.) or from abroad at +41 51 225 78 00, my colleagues will inform you.

Please contact your bank for further information on the means of payment.

I wish you a nice day.

Best regards
NicolasK