I purchased Saver day pass for 4 pax but didn't get the ticket

Oum

I purchased Saver Day Pass for 4 persons via SBB mobile on 25 October 2022. All has been paid but I didn’t get any ticket displayed on the app, website or email. Traveling date is on 22 December 2022.

Kindly advice how can I get the tickets or get the refund back please.

NicolasK

Hi Oum

Thank you for your request.

If you have not received a confirmation e-mail (neither in your inbox, nor in your SPAM), the payment failed and the tickets were not issued. Credit card authorizations are not definitive debits, although they are displayed on the bank account. The authorizations are automatically released again. Once the amount has been released, it will no longer be visible on your bank statement. For this reason, we recommend that you always wait for the final bank statement.

For data protection reasons, we do not have information about our customers’ orders. If you need more information, please contact our hotline directly at +41 848 44 66 88 (CHF 0.08/min.) or from abroad at +41 51 225 78 00, my colleagues will inform you.

I wish you a nice day and thanks you for your understanding.

Best regards
NicolasK

Oum

NicolasK

Dear NicolasK,

Thank you very much for your response. I’ll keep monitoring on my bank account 🙂

Best Regards,

Oum

Dear NicolasK,

Thank you very much for your response. I’ll keep monitoring on my bank account 🙂

Best Regards,

Oum