I completed the payment, but I didn't get the ticket by email

JiUKim0816

hello

I completed the payment, but I didn’t get the ticket by email.

maybe I worte the wrong email address..

my journey is from Basel to interlaken ost (07,november,2022), I bought two tickets.

i need your help. would you like to send my ticket throught e-mail??

my name is JI U KIM

e-mail: (Redacted by SBB Admin. Reason: personal data)

RolandP

Hello JiUKim0816

If you have not received a confirmation e-mail (neither in your inbox, nor in your spam folder), the payment failed and the tickets were not issued. Also check your credit card, the reserved amount has probably not been charged.

Please, do not post personal information such as e-mail addresses, here.

Best regards,
Roland

JiUKim0816

RolandP

thank you for your kind reply..

I checked my credit card billing details, the money was paid..

Can I get a refund??

JiUKim0816

thank you for your kind reply..

I checked my credit card biling details, the money was paid..

Can I get a refund??

RolandP

JiUKim0816

Was it paid or just reserved and will be released in a few hours again?
If you have bought the tickets twice, you can ask for a refund but you will need the ticket and the ticket ID to request a refund.

Did you buy it as guest or did you create an account. I stronly suggest an account so you will see the tickets once issued also in your account.

For any further support, please get in touch with SBB Contact Center as we cannot solve ticket issues here: Overview | SBB help & contact.

Best,
Roland

JiUKim0816

RolandP

Yesterday, I bought two tickets to Interlaken Ost from Basel as a non-member at around 7:30 a.m. Swiss time
The buyer’s name was written as Kim Ji U, and the e-mail address to receive the ticket was written as ‘(Redacted by SBB Admin. Reason: personal data)’.

The credit card was charged only once (not twice), and the ticket was not sent by mail.
In general, I understand that if the ticket purchase is not completed, the amount charged within hours will be refunded..
Please,,
Can I check the ticket purchase details under my name?
If the ticket has not been purchased, can I get a refund on the charged money?
I couldn’t check the ticket number after I paid as a non-member..