I cannot validate if this is a legitimate or a phishing email.
Please contact the SBB Contact Center to be sure: +41 51 225 78 56 (24/7, waiting times may occur, simply hold the line, please).
My colleagues can verify the case with the loss number (K2023/xxxxxx, V2023/xxxxxx). For security reasons, please do not post or disclose this number publicly.
There are the following fees associated with the returning/sending of lost and found items:
Reclaim fee (if picked up at a train station)
- Shipping of the recovered item within Switzerland = CHF 25 per item (including reclaim fee)
- Shipping of the recovered item abroad = CHF 50 per item (including reclaim fee) + shipping costs