Lost and Found - No response

soham567 · 2023-09-29T12:10:43+00:00

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soham567

I lost my one plus mobile phone in the lausanne train station on 23rd september 01.10 hours. It was train from geneva airport to lausanne. I left it behind at the last station and immediately filled up the lost form.

It has been many days but I still haven’t received any response. Kindly let me know when would I receive a response, and where does the train go from the final station?

schwarzd

Hello soham567

Thank you for your question. On this page you will find more information, especially about the status reports:
https://www.sbb.ch/en/help-and-contact/lost-found-office/check-status-of-loss-report.html

Best regards, Daniel

soham567

schwarzd

Dear Daniel,

I have already checked the link. Status should be within 4 days as mentioned, however it is more than that. Please let me know the next steps accordingly,".

schwarzd

soham567 Depending on the volume of lost property, it can sometimes take a little longer before the status report can be sent.

soham567

schwarzd

I made a lost request through SBB lost and found with a particular control number.

Today I received a mail from fundservice@sbb.ch that the item is found with a different control number.

1) Is it a genuine email?

2) I am shared a link to pay 80 CHF. Is it genuine?

3) Are there any additional costs which I need to pay?

Thanks & Regards,

Soham

schwarzd

Hello soham567

I cannot validate if this is a legitimate or a phishing email.

Please contact the SBB Contact Center to be sure: +41 51 225 78 56 (24/7, waiting times may occur, simply hold the line, please).

My colleagues can verify the case with the loss number (K2023/xxxxxx, V2023/xxxxxx). For security reasons, please do not post or disclose this number publicly.

There are the following fees associated with the returning/sending of lost and found items:

Reclaim fee (if picked up at a train station)

Without a GA travelcard/Half-Fare Travelcard/Personal annual travelcard: CHF 20 per item
https://www.sbb.ch/en/help-and-contact/lost-found-office/questions-answers-sbb-lost-found-office.html#sbbc12124

Delivery fee

Shipping of the recovered item within Switzerland = CHF 25 per item (including reclaim fee)
Shipping of the recovered item abroad = CHF 50 per item (including reclaim fee) + shipping costs

https://www.sbb.ch/en/help-and-contact/lost-found-office/questions-answers-sbb-lost-found-office.html#sbbc37a19

Kind regards,

Daniel