RenataBD Hello, I got a ticket from Zurich HB to Malpensa while logged in with my SwissPass account. My half fare ticket was not taken into account and neither I had the option to add or choose it while doing the purchase. Can I get refunded for the difference between half fare and full fare price?
RolandP Hello RenataBD An international ticket can only be cancelled and reissued. Please contact a SBB travel center or the SBB Contact Center: 0848 44 66 88 (+41 51 225 78 56), CHF 0.08 / Min., 7×24h, waiting times may occur. Kind regards, Roland
RenataBD RolandP Hi Roland, thanks for the answer. But I must say, no one picks up the phone. I hope I will have more luck in person at a conter upon my return to Switzerland.
RolandP Hello RenataBD Later in the day your call will certainly be answered. If you travel back, make sure you get an attestation by a Swiss train conductor, to confirm the Half Fare entitlement. Kind regards, Roland