Jinbo_Huang Dear sir or madam, Can you please help me to cancel the half-fare card (nnn-nnn-nnn-n) for xyz. I recently received the bill, but we don’t need it anymore. Please cancel it. ((Redacted: removed personal data)) Thanks! Best wishes, Jinbo
RolandP Hi Jinbo_Huang This can only be done before the subscription ends, respecting the cancellation period. You should have received notifications about it before the subscription ended. Please contact SBB: https://www.sbb.ch/en/help-and-contact.html as we cannot help you here. Also, for security reasons, you should never publish customer numbers on publicly accessible platforms. Best, Roland