Refund request

I requested a refund for the train ticket, but it says it was refunded, but it’s been a long time, but the payment hasn’t been refunded

The refund usually takes up to 14 days until the money has been transferred to your payment method.

If this period has expired, please call our customer support:

SBB Contact Center
Tel. 0848 44 66 88 (CHF 0.08/Min.)

We are there for you around the clock.

Have a nice evening,
StéphanieB