Has the Gotthard tunnel interruption introduced a stop in my Zurich - Milan jou…

Shaima123 · 2023-08-25T17:28:45+00:00

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Shaima123

Has the Gotthard tunnel interruption introduced a stop in my Zurich - Milan journey?

Hello,

I have 2 tickets scheduled on 02/09/23. The first one is from Interlaken Ost to Zurich HB and then Zurich HB to Milano Centrale (EC 315 9.33AM - 12.50PM).

I received an email from SBB and Trenitalia informing me about the changes in my journey but I am still not very clear on it. PFB my doubts

Firstly, I was of the understanding that my Interlaken - Zurich ticket was only valid for the selected time as its an international connection. This change pushes my plans back, can I board any Interlaken - Zurich train that morning?

Secondly, the Trenitalia emailed informed me about an additional stop in my Zurich HB to Milano Centrale journey, I am unable to understand which. I know my train timing has changed from 9.33 to 8.33AM as it reflects on the SBB app, but there is no additional stop showing.

Its my first time travelling by Swiss Railways and the changes have gotten me confused. Your assistance would be greatly appreciated

Thank you,

Shaima

RahelW

Hello Shaima123

I recommend you to call our contact center 0848 44 66 88 (CHF0.08/Min.) or +41512257856 from abroad in order to clarify your questions and change your tickets if necessary.

I wish you an excellet weekend.

Kind regards, RahelW