Hello Kenneth1
Thank you for your enquiry.
The network problems sometimes only exist for a short time. Try uninstalling the app and installing it again.
If you still get the same error message, please contact the support form in the app. The specialists will deal with it there. You can also send a screenshot of the error message.
If you have any further questions, we are here for you.
I wish you a nice Sunday.
Kind regards, ZoeS