Hello anmi
The best way is to contact our customer service on +41848 44 66 88 (CHF0.08/min).
Our customer advisors will then search for the desired ticket in the system using your name, surname and date of birth or the e-mail address used and send it to you again by e-mail.
If you have not received an e-mail confirmation, it is possible that the payment method was not accepted and the purchase did not work.
I wish you all the best.
Greetings
DafineM