Payment failed for swiss travel pass but money deducted

xianye1995 · 2023-08-24T13:58:03+00:00

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xianye1995

I bought the SwissTravelPass via SBB website. The payment failed but I have contacted my bank and the bank mentioned the money has been deducted! But I didn’t received any email/confirmation in my SBB apps.

Please check and deal with this problem. Will I get the refund?

RolandP

Hello xianye1995

Did you check this thread: Authorized credit payment but cannot receive the ticket

If you have troubles with buying the Swiss Travel Pass from SBB, you are better off buying it from the Switzerland Travel Center:

https://switzerlandtravelcentre.com/en/che/ticket/swiss-travel-pass

Kind regards,
Roland

xianye1995

RolandP

Hi Roland,

I have checked my email including the spam, no email was received. I have contacted my bank and my card is a 3D card and they mentioned my money has been deducted.
Appreciate your assistance to check and if there is successful payment, please email me the pass.
If the money is not successfully paid to SBB, in how many days the money will be refunded?

Thanks & Regards,

LeaG

Hello xianye1995

If you did not receive an email, then the purchase did not work. The amount is only reserved and will be returned within 14 days. You have to buy the tickets again.

If you do not receive the money within this period, contact the SBB Contact Center: 0848 44 66 88 (CHF 0.08/min) or from abroad +41 51 225 78 56. You could also use the contact form.

I wish you a nice day.
Kind regards,
LeaG