Hello everyone. My name is Bryan Uniskai.
I Would like to ask regarding a Train that I bought from sbb.cff.ffs official site.
I bought a seat reservations from Zermatt to Interlaken West via VISP & SPIEZ
Unfortunately, when I received the email, they just sent me the tickets from VISP -> SPIEZ and SPIEZ -> INTERLAKEN WEST - plus using a Swiss Travel Pass
My question is, why I didn’t get the seat reservation from ZERMATT -> VISP
I multiple times asked the Customer Service or Contact, but no one replied and keep asking me to ask from one to another email.
Then I decide to ask through here since it’s a big community.
Please let me know and assist me on it.