Linking Swiss Travel Pass tickets to swisspass profile

TravelerPerson · 2023-08-23T21:35:56+00:00

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TravelerPerson

Hi,

How can I link the Swiss Travel Pass tickets, (that I did not purchase through swisspass.ch, but have purchased on SBB.ch before I made a profile on swisspass.ch) to my profile on swisspass.ch app?

When I made a profile on swisspass.ch so I can access the app on my phone, I did not find a way to link my existing tickets to that profile. Is there a way to do that?

Btw, many websites allow that, for example United Airlines: when you purchase a ticket through any agent (not directly with United.com), you can always link that ticket to your profile on United.com by using the ticket locator code.

Thanks!

RolandP

Hello TravelerPerson

Kindly note, our English-speaking SBB Community here: Questions and answers - SBB CFF FFS Community

Linking or adding tickets that were bought as a guest cannot be added to an existing SwissPass account at a later stage. This is for security reasons.

You can, however, present your tickets as PDF documents that you previously saved on your mobile phone or sent as e-mail. Keep in mind that for the ticket check, it is mandator to carry your passport or your state ID card, or driver’s license physically with you. Passport photo copies or photos of it are not accepted.

Kind regards,
Roland

TravelerPerson

Thank you for a prompt reply Roland.

Too bad. I suggest you consider adding this feature to the swisspass account. It is a standard feature on all airlines apps. Entering the ticket number, passenger name and date of birth should be enough to find the right ticket and link to the matching profile.Since you require showing a passport or other form of ID when using the ticket, it should be enough for security.

Sincerely,V. Pezel