WHY my order has been cancelled?

Rhuzerv

I have bought a swiss pass from the website on Aug.8th. After I had just placed the order, it was being cancelled(I don’ t know whether it is automatically or by my mistake), the money will be refounded due to the Email I have received. However until now I do not receive my refound. So I am wondering whether my order has been correctly refound. Do I have to buy another swiss pass if I would use it for travel? What is the main reason of the cancellation?

NicolasK

Hi Rhuzerv

Thank you for your request.

On this forum, we do not have any information regarding our customers’ subscriptions (data protection).

For further urgent information, i advise you to call us. You can use the phone number +41 848 44 66 88. If you are calling from abroad and this number does not work, please try +41 51 225 78 00.

Thank you for your understanding.

I wish you a nice day.

Regards
NicolasK

Rhuzerv

NicolasK I have tried lots of time to phone your service, waiting a long time but have never been connected to one of your assistants. Till now I have spent lots of money on calling you and it is really annoying. Could you give me another plan?

NicolasK

Hi Rhuzerv

If this did not work by phone, you can make your request online.

You will find more information and the request form here.

I wish you a nice weekend.

Best regards
NicolasK