Hi PasuSuranan
Thank you for your request.
If you did not receive an email, the purchase did not work. Credit Card authorizations are not definitive debits, although they are displayed on the bank account. The authorizations are automatically released again. This can take between 7 and 14 days. Once the amount has been released, it will no longer be visible on your bank statement. For this reason, we recommend that you always wait for the final bank statement.
On this community, we do not have information about our customers’ orders. For more information, please contact our Railservice on +41 848 44 66 88 (CHF0.08/min.). If this number does not work, please try +41 51 225 78 00.
I wish you a nice day.
Best regards
NicolasK