I wrongly ordered the same day ticket twice ,Could you please help me refund on…

cmtzrh

I wrongly ordered the same day ticket twice,Could you please help me refund one of the two ticket

Dear Madam or Sir,
I am so sorry to tell you I wrongly ordered the same day-ticket twice which is shown in the pics attached. So I tried to refund one of them, but it failed which is shown in pic attached.
Could you please help me refund one of the two tickets? Thanks

ticketID 000465670805 REFERENCE NO 575581712 ORDER NO 6541251666 Article no 52508

ticketID 917468167090 REFERENCE NO 575581361 ORDER NO 6540851803 Article no 52508

AferditaH

Hello cmtzrh

Thank you for your query.

This is not the correct channel for a refund request.

You have the possibility to contact the specialists via the app using the contact form. For faster processing of your request, please contact the Contact Center at +41 848 44 66 88 (CHF 0.08/min) or +41 51 225 78 00.

I wish you a nice day.

Kind regards, AferditaH