Hello Patrik3
Thank you very much for your question.
Please excuse the late response.
Generally, we can best help if you call us: we will go through the purchase process step by step and verify what exactly does not work.
The SBB Contact Center is available 24/7 at the number 0041 848 44 66 88 (CHF 0.08/min).
As an alternative, here are a few tricks that may help:
-register on [www.swisspass.ch,](http://www.swwpass.ch,) so that you can purchase our products while logged in to the website.
-save a payment method under “my account”, as well as any other passenger (this will speed up the process)
EleonoraS_0-1656941300820.png
-try accessing the website from different browsers
In the worst case scenario, it does not work at all: don’t worry! Once you arrive in Switzerland, you will be able to buy the STP at any SBB Ticekt Couter (available for example at both airports, Geneva and Zürich) and have it start its validity on the same day.
I wish you a great day!
EleonoraS