Change ticket

Lara_22

I want to know if a I have to change my train ticket how can i do it. Can I change in SBB.ch or app? And at the train station?. I will fly to Zurich so I need to know in case the plane not arrived on time.
Thank you.

StéphanieB

Hello Lara_22

You can easily have tickets purchased online refunded via the SBB Mobile App or sbb.ch, instructions for which can be found here.
If you bought your tickets at the ticket counter, contact a public transport sales outlet or the SBB Contact Center on 0848 44 66 88 (CHF 0.08/min.).
Did you buy your ticket as a guest as you don’t have a user account? Then use the refund form to claim a refund for your ticket: Refund of tickets purchased online and via mobile | SBB help & contact

I hope I was able to help you with this, StéphanieB

Lara_22

StéphanieB

Hello again,

What I would like to know is WHERE to CHANGE the train ticket hour if I don’t arrive on time, I don’t want a refund. The ticket has a fully flexible fare.

Thank you.

Lara_22

Thanks you for your answer.

But is only refund possible? is not posible to change train tiket for example for the next train?

SandrineS

Hey Lara_22

If you have bought a normal train ticket, i.e. not an saver ticket, then you can also take an earlier or later connection.
If you bought a saver ticket, then you have to buy a new ticket and get the saver ticket refunded.

In principle, you can make an exchange at the SBB counter or by phone at the Railservice. Tel: 0848 44 66 88 CHF 0.08/Min

Have a nice day, SandrineS

Pangoachai33

the link not working
Unfortunately, an error has occurred.

RolandP

Hello Pangoachai33

Welcome to the SBB Community.

Google > ‘SBB Refund’:

https://www.sbb.ch/en/help-and-contact/refunds-compensation/refunds-compensation.html

Kind regards,
Roland

Pangoachai33

RolandP
Hello @RolandP , I have a semi flex first class tickets with free exchange. The date is incorrect, I need to change the date. How do I go about this, please advice?

Pangoachai33

Hello @RolandP , I have a semi flex first class tickets with free exchange. The date is incorrect, I need to change the date. How do I go about this, please advice?

RolandP

Hello Pangoachai33

I see.
Well, if I had know about the issue, I could have told you the solution in my first reply.

To amend international tickets, you must call SBB: +41 51 225 78 56 (24/7) or see a rail travel center in Switzerland. To amend tickets online is impossible.

Kind regards,
Roland

Pangoachai33

RolandP
This number: +41 51 225 78 56 (24/7) doesn’t work for me. The number doesn’t ring and states to re-check the number. I also tried with international calling. Do you have any other number for the USA-based or an email?

Thanks, much appreciated!

RolandP

Pangoachai33

To call Europe from the U.S., you have to dial 011 first…

Thus, 011 41 51 225 78 56

Phiennaiceatt83

I changed my ticket