Compensation for international travellers

ianpanyw88

Hello, how can international travellers recieve compensation for cancelled/delayed train services within Switzerland?

The online claim form only accepts IBAN only. There is no where to include SWIFT code for banks.

What options do international travellers have?

VlaznimA

The tickets will alway be refunded on the used payment method. You can’t pay online with a usual banc account (IBAN) for an international ticket - it’s always via credit card.

In this case the refund will be on the used credit card or if you purchased the tickets cash on the SBB counter in switzerland, you’ll get the refund only on the counter.

Compensation for passenger rights is also provided by means of the purchased ticket an the used payment method of this ticket. If a refund is not possible or we need more information, we will contact you as soon you filled out the form.

For further information please contact our SBB Contact Center +41 848 44 66 88 (CHF 0.08/Min.) or from abroad +41 51 225 78 00.

Thank you for your understanding and have a nice day.

Kind regards, VlaznimA.

rohan05eie

Hi VlaznimA,

I am facing similar issue. In order to submit the form I need to include an iban number which I don’t have. How can we submit the compensation form without needing the iban?

ZoeS

Hello rohan05eie

I can’t quite see where you need an IBAN. In the case of a refund, the money always goes back to the payment method used - as written above.
Please contact our Contact Centre so that they can help you in more detail. Thank you for your understanding.

Have a nice day.
Greetings ZoeS

Whieckuquer81

Could I contact you through email I can’t contact the phone number.

Danhiel

Hello Whieckuquer81

You can find claim forms here:

https://www.sbb.ch/en/help-and-contact/refunds-compensation/refunds-compensation/compensation-for-delays.html

Kind regards
Danhiel

Whieckuquer81

I have completed the claim form but it seems not to work because I don’t have the IBAN account. I also tried to contact you by phone many many but no one heard back. I feel hopeless and frustrated with the method you provided. What could I do?

Danhiel

Whieckuquer81

Sorry, we provide nothing in this community, we have no access to your personal data and we are not the SBB customer service. We only try to help other customers.

You can submit a complaint here:

https://www.sbb.ch/en/help-and-contact/customer-service/praise-comments/reklamation.html

A compensation on a credit card should also be possible.