How to cancel a refund?

Anonymous7

I booked a ticket and I thought it was the wrong ticket and requested a refund. But, now I realise that the ticket is the right one. Can I cancel the refund? Or do I have to just book another ticket and wait for this refund to happen?

NicolasK

Hi Anonymous

Thank you for your request.

It is possible that your claim has not yet been processed. Please contact our Rail Service on +41 848 44 66 88 (0.08/min.) or if you’re calling from abroad, try +41 51 225 78 00. My colleagues will be able to inform you.
On this community, we don’t have any information about our customers’ orders.

Best regards
NicolasK