Upload photograph for junior cards

SaBa

I have bought 2 junior Cards for our kids 3 weeks ago and received a link via Text where I was supposed to upload their photograph in order to get their SwissPass. However, the links did not work. In the meantime (I live abroad), our children received by mail (post) the invitation to upload a photo in order to get a SwissPass under “persönliche Einstellungen” –> “Karte”. This was as far as I understood after searching for a while, not possible. The link I received by text is not valid anymore but it sais that I can order another one at the “SBB Contact Center”. It is more than annoying, since I can only reach this Contact Center by phone which I have unsuccessfully tried several times already and gave up after 10 min. (don’t even know how much this costs from abroad). According to me, there is no possibility to get hold of this Contact Center apart from via phone. Thus I try it here. How can this considered to be client friendly, I wonder. Thank you for either a link or an idea how I could upload two pics from my kids easily.

EllenvS

Hi SaBa

You can also contact our rail service via the contact form: https://www.swisspass.ch/contact?lang=en

However, it may take a long time before you receive a reply, as it is high season and we receive a lot of messages at this time.

To upload your sons’ photos to their private swisspass profile on https://www.swisspass.ch/picture, each of them must have their own swisspass account with their own e-mail address and password. Otherwise it will not work.

Unfortunately, we cannot help you further via the sbb community for data protection reasons.

If you were unable to reach us by phone because of the waiting time, try calling us outside normal office hours (very early in the morning or later in the evening, like after 8pm in the Zurich time zone).

I wish you a great day. EllenvS.