The payment has been done and I don't have my tickets!

yun-cho-im

We book a reservation SBB Ticket(From Basel to Adelboden) through SBB Site.

But because of a temporary error, we didn’t received an email confirming my order yet,

and the order is not displayed on my account.

Has this happened to anyone before? If I order the travel ticket again, how do I get refund the previous one?

EleonoraS

thank you for your post.

Sometimes it happens that, if the order does not go through, there are no tickets. The amount can be seen as “reserved” but will be released again.

I suggest you to purchase your tickets always using a SwissPass Login, this way you are always able to have an overview of all your orders.

Kind regards,

EleonoraS

yun-cho-im

EleonoraS

Hi, I’d like to ask you one more time. i book a reservation SBB Ticket(From Basel to Adelboden) through SBB Site again and again.

and This situation has been repeated.

i made a reservation three times but i didn’t received an email confirming my order yet,

and the order is not displayed on my account.

What should I do? Should I reschedule my appointment?

and i paid by credit card and When will the card approval be canceled?

Because of this happening, I paid 240 francs and I’d like to get a refund.

Help me, Please.

AferditaH

Hello yun-cho-im

Thank you for your query.

As my colleague has already mentioned, it can happen that the purchase is not completed. This can have several reasons. We usually recommend deleting the browsing history and cookies. Use another means of payment. A purchase is only confirmed by the mail. If you have any further questions, please contact the Contact Centre on 0848 44 66 88 (CHF 0.08/min).

I wish you a nice day.

Kind regards, AferditaH