yanzhao Hi all, I am writing to ask where I can get the refund of the hotel because of the train delayed that I cannot catch the last train to the destination, therefore I stayed in the hotel overnight.
EllenvS Hi yanzhao We also have an English SBB community. Please try to post your queries in the correct community language so that other users can benefit from the research. If you would like to request a refund due to an international train connection delay, please use the form below: Compensation application for delays on international journeys | SBB help & contact If it was a national connection, you can use this form: SwissPass - Entschädigung bei Verspätung I wish you a good day. EllenvS.