Regarding of Half Fare Card

Kangmin

Dear SBB, I would like to know the customer number and other infromation of my previous Half Fare Card. I am trying to resgister in online. I have lost my previous Half Fare card and the time I visited switzerland was 2019. I would like to use my previous Half Fare Card starting Setpember 2022 for a year. For this case, do I need to resgister for new card or can I use my previous card if I register for the card? so, How do I do it? and If I put informaton of Half Fare Card in app, do I still need to show my Half Fare Card while tickeing in the train? or I can use my app without brining the card every time? Thank you.

VlaznimA

Hello Kangmin

To get the customer number or other info, please call the Contact Center at +41 848 44 66 88 (CHF 0.08/min.) or +41 51 225 78 00. For privacy reasons, I ask you not to post any info in the public community. If you have lost your SwissPass card, you can order a replacement for a fee of CHF 30. The SwissPass card is then valid for 5 years. If you still know your SwissPass login, you can also display the Electronic SwissPass on the SBB Mobile App and thus you will also see the customer number. You still have to show the SwissPass at controls on the train. However, I ask you to contact the number above for exact info.

Thank you for your understanding and have a nice day.

Kind regards, VlaznimA.