Twint Payment charge me twice and got error with this type of payments

Michael091985

Hello,

Today I tried to buy a ticket and pay via twint and got message that payment was failure, then I try second time and again that same, then I got message that there is an error with Twint payments, finaly I bought ticket and paied by card. But on my bank account I saw that boths payments via Twint was done and even in Twint transaction history both payment has been done.

How I can request for cash back for that Twint payments (didnt get tickets for any of that payment)

Regards,

Michael

EllenvS

Hi Michael091985

TWINT authorizations are not definitive debits. Although they are displayed on the bank account, these transactions can be automatically released again. Once the transaction has been released, it will no longer be visible on your bank statement. This can take between 7 and 14 days with TWINT. For this reason, please wait for your final bank statement.

We recommend ordering tickets with SwissPass-login and not as a “guest” over www.sbb.ch or using the app. So, your orders will be also visible to you in your account. But if a booking is not listed in your swisspass-account, it means that the booking did not work and your means of payment was actually, not debited. Please log in on sbb.ch/en and click on “Orders”.

For further information, we kindly ask you to contact your bank, for data protection reasons.

I wish you a good day. EllenvS.