Madison New to Switzerland. I purchased a Half-fare card at the train station a few weeks ago and it works on the mobile app; however, I have not received the red Swiss pass card in the mail. Is that normal? Thanks, Madison
VlaznimA Hello Madison I recommend you to contact our Contact Center at 0848 44 66 88 (CHF 0.08/min.) or go directly to an SBB staffed ticket counter. Maybe something didn’t work out with the address or the photo. Unfortunately I cannot give you any further information. I wish you a nice day. Greetings, VlaznimA.