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Do I need a new ticket if I missed connection due to delay?

igm2103

I have just been announced that my train will probably have 18 min delay, and I’ll most probably miss my connection (being left with only two minutes).

In this case, do I need to purchase a new ticket to reach my final destination, or can I use the old ticket I hold?

NadineS

Hi igm2103

Thank you very much for your request.
We are receiving many queries at the moment. For this reason we could not answer any earlier and apologize for the delay.

For urgent queries, we recommend you to call us under the following telephone number: +41 (0)848 44 66 88 (CHF 0.08/min.) or go to a SBB ticket counter. If the ticket is valid only for this train, a new ticket must be purchased.

I hope that you had a pleasant trip.
Greetings and have a nice day.
NadineS