Compensation

Beatricebritt

As a result of a train being cancelled from Luzern to Lugano I was late by an hour to my following connections and had to buy a new ticket to get to my destination of Naples. How do I apply for compensation for this? Than you

FatimaH

Hello Beatricebritt

You can find all information about passenger rights here: https://www.swisspass.ch/passenger-rights

Kind regards,
FatimaH

Beatricebritt

FatimaH

Thank you for your reply.

I have read this page but I thought that it meant that I was entitled to compensation for the additional train tickets that had to be bought for the connection with the italian train company Frecciarossa. If this is the case I was wondering which form I should fill in to request the comensation? Thank you

EllenvS

Hi Beatricebritt

The way I see it, this is a case of “International passenger rights | SBB” and you should contact our customer service directly, as they are responsible for this matter.

For your contact via E-Mail: customerservice@sbb.ch

Of course, you can also contact us by telephone Mo - Fr 8.00 - 17.00 h on 0800 401 401 (no additional costs).

Have a nice week, EllenvS.