I felt not fair, but in fact, I have no way to defend or complain.

WZ · 2023-08-07T13:36:06+00:00

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WZ

I got a punishment about 90 CHF on the train IC51 from Laufen to Basel to be as “no ticket”.

However, in fact, I have bought the ticket this morning 7:14, but have no idea why from SBB app, the due date has been setup for 21th Aug, but not today time, and I didn’t see it, until the conductor said I have “no ticket” by scanning this wrong data one.

And I have other prove that it was absolutely not my wish to buy the ticked on 21th Aug for this trip, because for the 21th Aug trip, I already bought the tickets long time ago the same time, from Delemont to Basel (thank to the construction work, I need to take bus from Delemont to Laufen then to train to Basel these days, therefore, today was only Laufen to Basel). Therefore I have no any reason to buy one more time for 21th Aug.

I explained to the conductor, I showed him everything I have. However, the conductor showed no understanding and poker face, like it is none of his business but I have to pay the full punishment.

It is very difficult for me to accept this. From Delemont to Basel, I have travelled for more than 4 years, this is the first time I did this kind of mistake (just back from holiday, might be a bit lost). I really hope, I could get a fair warning rather than a full punishment.

I felt very sad with the conductor’s cold reaction, none of his business, I made my own mistake, no matter what I bought or did, he just finished his job. The life runs with regulation but should also be with kindness. The ID he was so proud to give (seems he was happily doing his job and got me, the bad person) is 1609 (train?) *Admin: we have hidden the personal number = data protection.

And also, by this moment, I understand so well why he was so “willing” to show me his ID and so on, because, there is no way to contact SBB, no way to make the complaint, no way to defend ourselves. So, to say, yes, I bought the wrong ticket, due the rule, it is less than 10 CHF, I could even not able to get this double pay ticket back.

Thanks a lot SBB.

WZ

see, no answer. no reply. I am so happy to see so many people from SBB working on this platform, but with such kind of problem, no one is going to answer.

Paul-ZH

Hi WZ

this is a community driven by customers not the place for getting refund.

————-

This is a comment from a moderator:

We can not clarify this case in social media for privacy reasons. Please call us at the following number to clarify the case for you:Tel. [0848 44 66 88](tel:0848 44 66 88))
(CHF 0.08/min.),(available 24/7, sometimes you may be required to wait).

Have a nice day,
kind regards Paul

WZ

Bei der Verarbeitung ist ein Fehler aufgetreten.

tried so many time to fill out the online form. always got this mistake warning. Useless…..

WZ

Paul-ZH

driven by customers sounds very interesting. This place has been announced on SBB website as one of the three places to find some help (online form I tired, always errors messages, no way to upload. hotline phone, cost a lot of time and as you can see below. and here) And there are several places announce there are many SBB workers on this platform, so, to watch or to offer some help?

One extra point, after 10 min waiting time+cost with 0848 44 66 88, I got a very kind person, told me very kindly that I need to call another number 0848 00 11 33 for such complain cases, and very also kindly remind me this phone number working time is from 8 am to 5 pm. As normal working people, I assume, the time range is very comfortable. Therefore, the gentleman offered me also an email address, which has no way to find online. I would like to give it here, but I donot think the platform would love it. I still would understand, why is it so easy to give a punishment. As customer, we almost have no way to help ourselves.

Ex-Bähnler

As customer, we almost have no way to help ourselves.

The number 0848 00 11 33 is written on the paper you received on the train.
In addition: The train staff only checks whether you have a valid ticket or not. If it is not valid, you have to pay a surcharge.
You can call 0848 00 11 33 and ask for a reduction. We can’t do more for you here in the community. You have to contact them.

WZ

Ex-Bähnler

are you sure? The number 0848 00 11 33 is written on the paper you received on the train.

if you paid by card and get a print out ticket, it wouldn’t be any contact information on the “ticket”. And yes, I already got several “indication”, I should not pay it immediately. Is it very swiss also?

But anyway, many thanks for the answer. And I felt also very interesting to see a “like” under each of your answer.

if the community is driven by the customers, “we cannot do..”, so it is not only customers here indeed, right? Seriously, SBB need more efficient and customer oriented service system. No more time waste here. But many thanks again. I hope my answer could help other customers a bit.