Need to check the progress of refund

ress2466 · 2023-08-07T13:53:10+00:00

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ress2466

I have ordered 4 save day passes for 5th of August for my family and I was going to travel to Lucern by my own car from Italy. But the car was broken and I was not able to drive the car so I had to cancel my trip. I have requested the refund for the ticket on 3rd of August from SBB Mobile App, but there were no progress until now. Can you please check the status?

My order number is *** SBB admin: redacted => data protection

Paul-ZH

Hi ress2466 it usually takes a few days to check the refund reason and then the amount will be refunded back to your payment method. Probably a CC. Regards Paul

MelanieD

Hello ress2466,

Thank you for your request.

For privacy reasons, I have hidden your order number.We are unable to handle this case on social media for privacy reasons.
Please call us in such a case:
Tel. 0848 44 66 88
(CHF 0.08/min.)
(available 24/7, sometimes you may be required to wait)

Have a nice day
Kind regards MelanieD