Easyride can't determine location in android

adamrudny

I have an iPhone for work and an android Samsung Galaxy S9. On the android, I start easyride and it identifies my departure point but I then get alerts that the app can’t find my location. The alerts sometimes dissappear on their own.. But then reappear. I’m not an expert but I see in settings there is no option to give the app location permission “always” but only when the app is open. Could it be related? Note i used the app on this phone in the past so this is a recent regression

EllenvS

Hallo adamrudny

The latest Android updates contain various mechanisms that prevent SBB Mobile from obtaining location data. Therefore, recording and completion may not be possible for some trips.

We may have a clue of some possible reasons why you are having a problem with the function “Easy Ride”. Please, take a look on the text “What can I do about location problems on Android smartphones?” under the following link: Help with EasyRide | SBB help & contact

If you can’t find the answer to your problem in our FAQ’s, you have also a contact form at your disposal: Contact SBB Mobile | SBB

Kind regards, EllenvS