ZVV short travel ticket

_jeanjacques7

Good Morning,

Last Sunday (23rd of May 2021) I bought a short travel ticket using the SBB app to go from Zürich HB to Berninaplatz. While it is clearly said in the ticket description that it is only valid for 30 minutes, nothing is said about the number of stops allowed. When I got controled by the ZVV personal, they gave me a fine which I contest. The ZVV personal told me they knew that the SBB app wasn’t up to date but that I should contact you to, firstly, cancel the fine and’ secondly, make you aware of the problem so that you can update your app. I’ve come to your desk at HB where nobody could apparently help me, I tried to call ZVV without success and I’ve tried to send you my request through the contact form in the SBB app which failed twice. I feel like something is not working properly on your side and I hope you’ll be able to correct this.

Thank you for your help.

Jonathan Haab

EleonoraS

Hello _jeanjacques7

Thank you for your request.

The best option is for you to call our SBB Contact Center and give our colleagues the order number of this ticket, this way they can check it. You can reach them at the following number: 0848 44 66 88 (CHF 0.08/min).

We thank you for your collaboration and kind regards

EleonoraS

RemiKuok

Hi, it just happened to me, in August 2023.

It seems they haven’t fixed the problem. I was also totally not aware of this 5-stops rule. On the website it only says within 30 mins, within zone 110, 120, which my travel fits perfectly. I have never encountered any issues until today. I was told I can’t go further. Or… The personnels are fake… I just don’t get it.

RolandP

Hello RemiKuok

Thanks for sharing the feedback. Kindly note, people checking in trams and buses in Zurich are not SBB staff.

It is not true that a short-distance ticket is valid for 5 stations only. A short-distance ticket in Zurich is valid to travel about 2 kilometres within 30 minutes, no matter the number of stops. You can look up the stops that are within a short-distance range at the ticket machine of a specific stop. From my point of view, the SBB Mobile App is not misleading.

For comments on the ZVV ticket inspectors, kindly refer to ZVV: https://www.zvv.ch/zvv/en/service/customer-service.html

Kind regards,
Roland