How to contact SBB contact center without calling

myronc

I lost an item and submitted a loss report in-person at a SBB customer service location. I have received an email that I can now pick up my item, but I am no longer in Europe. Since I made the report in-person, I am unable to change the delivery method online.

I have tried calling 011 41 51 278 78 56 and 0848 44 66 88, but I am unable to connect. I am using a mobile phone to call and also tried different phone number prefixes to make an international call. Here are the related posts that I used:

https://community.sbb.ch/t5/On-the-go-with-SBB/How-to-contact-Lost-and-Found-to-ship-a-found-item-to-USA/m-p/65853#M2526

https://community.sbb.ch/t5/On-the-go-with-SBB/Changing-lost-item-delivery-option/td-p/66940

I want to know if I can somehow contact SBB lost and found online to have them deliver my item to Geneva or to USA. I have read that this is probably not possible, but I do not have many options. I do have a relative who will be in Geneva but will leave in 24 hours.

Is there a way to possibly contact SBB online or thru email, instead of calling? Are there any other options?

RolandP

Hello myronc

There are two options: call or contact form. For the latter, a reply can take multiple days.

The correct phone number would be: 011 41 51 225 78 56

Kind regards,

Roland

myronc

RolandP

Thanks, but the contact form on

https://www.swisspass.ch/contact?lang=en

doesn’t have any categories related to lost and found. I guess I can try putting in my message in the “technical support” category and hope for help, but it seems like SBB only wants people to call. It looks like I am out of luck.