Wrong Validity Start Date

skrhee

Hello,

I accidentally purchased a a Swiss Pass with the validity date starting today (which was the default date in the system), but I do not arrive until the 7th. Because the validity start date is today, the website is saying that I cannot get a refund, but I attempted to initiate the refund immediately after buying the pass.

Is there anything that I can do?

RolandP

Hello skrhee

The ticket you would like to refund is named Swiss Travel Pass.

I suggest to immediately call the SBB Contact Center at +41 51 225 78 56, 24/7, waiting times may occur. A partial refund of the pass is possible even after its validity start date, however this can only be initiated by the SBB staff.

We are unable to help you through this platform.

Best regards,
Roland