Hello Quoayacoutt87
Please get in touch with SBB by calling the SBB Contact Center, from the U.S.: 011 41 51 225 78 56 (24/7). Hold the line, someone will answer your call, waiting times may occur. Try to call them after 9 pm Swiss Local Time. Have your lost item report ID ready, as well as your credit card.
Kind regards,
Roland