Hello Shautheennoo89
Please kindly note, this site is not the customer service.
We are unable to provide a status update on your refund request as in this forum, we do not deal with requests involving personal data.
As a general saying, the processing of refund request, if it meets the conditions at all, usually takes 7 to 10 days.
If you want an instant update, please call the SBB Contact Center: +41 51 225 78 56, available 24/7.
Kind regards,
Roland