compensation for delayed international train and overnight stay

WKLerentin

Gruëzi/salut,
two days ago I wanted to travel from Amsterdam through Köln and Basel to Milan. Sadly there was a delay in Germany which caused me to miss my connection in Basel. The SBB staff were very helpful and told me they would try to get me as far as possible, that being Domodossola. As I would arrive there after 23.00, they said there would be someone waiting for me there to help me get a hotel room, in accordance with the Fahrgastrechte. When I arrived in Domodossola however, there wasn’t any station staff there to help me. I did manage to find a hotel room myself, however, and was able to continue my original journey the next day. Who can I claim the Fahrgastrechte compensation for the delay and the hotel room with? Should I write to the Deutsche Bahn in this case? Or to the SBB? The original trainticket was bought on the website of the company Trainline.
Thank you in advance!

Danhiel

WKLerentin What was the cause of the delay? If the Deutsche Bahn was responsible (for example a technical problem with a train or the infrastructure), you can obtain a refund of 50% of the ticket price. You must contact Trainline. For an external cause (for example bad weather, intervention of the police, medical emergency), no compensation is possible.

For the hotel room, you must contact the Deutsche Bahn. The SBB is not involved.

WKLerentin

The cause was indeed a technical problem with the infrastructure. Trainline refers me directly to Deutsche Bahn, so I will contact them about the journey and hotel.
Merci vielmal!

RolandP

WKLerentin

For another time, you are better off buying the tickets from the railways directly. It is easier in case of issues.

Hope, all will be sorted.

Kind regards,
Roland