Refund request and refund procedure

Xieleangoiz40

Hello.
I bought 2 Saver Day Pass on July 30th, but I checked the discount wrong and bought 2 more. I made a refund request through SBB.ch on July 30th because I bought the wrong ticket,
but I haven’t received any response yet, so please check how the refund process goes.
Just in case, I requested a refund again through the website today.
Please check if the refund has been processed and when the refund is available.
Thank you.

(sora4574@gmail.com )

RolandP

Hello Xieleangoiz40

Please kindly note, this is not the SBB Customer Service website; we are a customer help forum run by volunteers. We do not have access to your refund requests and cannot give you a response.

What is the issue with the discount?

Saver tickets refunds are, as per general rule, possible in case of sickness or death. There is no obligation to refund wrong purchased tickets. It can take multiple days until a refund request is being processed; you will receive the decision by e-mail.

https://www.sbb.ch/en/help-and-contact/products-services/tickets/switzerland/supersaver-tickets-saver-day-passes.html

For your privacy and security, you should not leave your personal e-mail address on public available websites.

Kind regards,
Roland

Xieleangoiz40

Thank you for your reply.
I thought I could leave it here because I didn’t have a separate place to inquire. Thank you.