Dear clients from abroad, We have noticed that there could be some issues when or while purchaising from abroad with another time zone. **We suggest**, if: - any error notifcations occurs while purchasing - a day + or - as a birthday while purchasing a normal ticket (day pass, point to point ticket and supersaver), Swiss Half Fare Card or a Swiss Travel Pass is displayed - the choosen origin country while purchasing a Swiss Half Fare Card or a Swiss Travel Pass does not let you go further in the process **to proceed** with the following possible actions: - **Check whether the time on the device is set to automatic and set to automatic if necessary.** - **Write your NAME and FIRST NAME in CAPITAL LETTERS.** - Delete cookies and temporary internet files in the web browser. - Check local cookie settings and adjust manually if necessary. - Use a different web browser (Edge, Safari, Chrome, etc. The current technical requirements can be found at [sbb.ch/technical-requirements](https://www.sbb.ch/en/help-and-contact/products-services/tickets/switzerland/tickets.html#anchor10). - Install updates from the browser/operating system. - If a VPN solution is used, switch it off. - If a virus scanner is being used, check and adjust the settings or switch it off. - Try another end device with another browser (e.g. smartphone/tablet, another PC/laptop) **and try again.** Please be are also of these information By any questions or difficulties, the SBB Community stands by. BR Romano

Purchase Problems Time Zone

RomanoS

Dear clients from abroad,

We have noticed that there could be some issues when or while purchaising from abroad with another time zone.

We suggest, if:

any error notifcations occurs while purchasing
a day + or - as a birthday while purchasing a normal ticket (day pass, point to point ticket and supersaver), Swiss Half Fare Card or a Swiss Travel Pass is displayed
the choosen origin country while purchasing a Swiss Half Fare Card or a Swiss Travel Pass does not let you go further in the process

to proceed with the following possible actions:

Check whether the time on the device is set to automatic and set to automatic if necessary.
Write your NAME and FIRST NAME in CAPITAL LETTERS.
Delete cookies and temporary internet files in the web browser.
Check local cookie settings and adjust manually if necessary.
Use a different web browser (Edge, Safari, Chrome, etc. The current technical requirements can be found at sbb.ch/technical-requirements.
Install updates from the browser/operating system.
If a VPN solution is used, switch it off.
If a virus scanner is being used, check and adjust the settings or switch it off.
Try another end device with another browser (e.g. smartphone/tablet, another PC/laptop)

and try again.

Please be are also of these information

By any questions or difficulties, the SBB Community stands by.

BR
Romano

Mazila15

RomanoS
I tried changing the time zone and two different cards. I’ll try calling the credit card company and asking them to see if they show any attempts.

amerson16

RomanoS Hi, I am having the same issue and receive an error message when attempting to purchase the tourist half fare card. I’ve also tried on desktop and mobile and nothing is working. Please help.

Thuhowoic57

RomanoS I am in US and trying to verify my identity before buying Swiss Half Fare Card. The website asked me to give a mobile phone number to receive a SMS verification code, but my US phone number won’t work to get any SMS message from Swiss. Any suggestion to make it work? Can I use my email to receive the verification code?
Thanks!

Mazila15

I’ve tried everything that you suggested and still cannot purchase my half fare card. If I purchase through the Swiss railways website will I be able to link it to the sbb app?

RomanoS

Mazila15 could we link together in a video call, in order that you could tell us what is not working?

From where are you writing/purchasing?
Could you go through the process till where the credit card is required? Or where aren’t you able to step forward?

Tiewhonue73

I tried to buy a train ticket from Interlaken to Milano on 2024.09.15.
A total of CHF246.6 was paid for 4 people.
However, an error occurred during the payment process on the website.
The amount was paid, but my train ticket is not being viewed.
What should I do?

RomanoS

Tiewhonue73

Ah ok, this is not a problem of time Zone.
Did you check in the Spam Mail? Did you book while logged in? If yes, it’s in your profile to be seen.

OK ?

Thanks
Romano

Mazila15

I’m in the United States.
I just tried again and it says “The payment could not be finalised. Please check your card details”.

I’m not coming until October but I like to pay for stuff a little at a time so I’m not paying it all at once.

RomanoS

Hi Mazila15

Thanks for the answer.
That sounds not like a time zone problem… more as a problem of security of your credit card.

Did you try to contact the payment provider?
Thanks

Romano

Liewiellue43

Hi, I purchased the ticket in 1st class Bernina Express on 28th of August, from Chur to Pontresina on 8:28 but I can’t buy reservation seat through the app and web site. How to purchase a reservation on this train on that time?

RomanoS

Liewiellue43
May I aks you to see within this other SBB tip? Further down in the article you find how to for the Bernina Express: https://community.sbb.ch/blog/23887-demystifying-seat-reservations-on-swiss-trains-a-comprehensive-guide

Many thanks

Romano

Liewiellue43

RomanoS thank you for reply. I read the manual and in point 2 when i clicked the Bernina Express reservation seat link, set the date on 28th August, there is only reservation for train on 13:34 but I purchased the ticket for the train 8:28 from Chur to Pontresina, what I should do in this case?

Tiewhonue73

On August 9th, I booked a train from Interlaken to Milan (4 people in total)
But there was a problem. I clearly got a message saying that the payment was made on my phone. However, during the payment process, a pop-up window appeared on the website. I remember it saying that the information could not be retrieved.
I checked the error message and checked the ticket.
However, I could not see my train ticket for CHF 246.6 on my PC screen or on the SBB app.
I still haven’t received a payment cancellation message.

No matter how many times I refreshed the website or restarted the app, it didn’t work.
There was clearly an error during the payment process, and I still haven’t been able to resolve the issue.

I searched the website, but I couldn’t find a way to notify the person in charge of this problem.
Can you help !!

Julie's Swiss Pass Account

I am having similar problems. Not able to buy the Swiss pass on this site with any of my careds. I am in the US.

GiuseppeL

Hello amerson16
Thank you for your enquiry

I’m sorry to hear that you’re experiencing issues while trying to purchase the tourist half fare card. Here are some steps you can take to resolve the issue:
Make sure you are logged in with your SwissPass account on SBB.ch. This is necessary to purchase the tourist half fare card and display it digitally.
Try clearing the cache of your browser or use a different browser. Sometimes cached data can cause issues.
Check Your Internet Connection: Make sure your internet connection is stable. An unstable connection could cause errors during the purchase process.
Contact Support: If none of the above steps resolve the issue, please contact SBB’s customer support for further assistance Phone: +41 51 225 78 56

Have a nice day

Best regards
GiuseppeL

RomanoS

Hello @Mods

Could you please help me out in replying to these questions?
Many. Thanks!

Romano

RomanoS

Hi Thuhowoic57

Please @ChristianR can you help me out with the pain of @Thuhowoic57 ?

Any Ideas?

Thanks,
Romano

ChristianR

Hey @Thuhowoic57 RomanoS
If you would like to buy the Swiss Half Fare Card for 1 month, see link here:
https://www.sbb.ch/en/tickets-offers/tickets/guests-abroad/swiss-halffare-card.html
No identification is required to purchase this product. It can also be purchased as a guest.
If you would like to buy the Swiss Half Fare Card for 1 year, you can easily buy it at a ticket counter after arriving in Switzerland, for example at the airport railway station in Zurich or Geneva.
Kind regards
Christian

Thuhowoic57

ChristianR Thanks for the info! I’ll try to purchase it as a guest. It always had error processing the checkout under my account. So I was trying to verify my identity first.