Whunnapue93
This is a public customer-to-customer forum (also not a clairvoyant’s forum), therefore not sure which kind of wonders you’re expecting here from other passengers like myself.
Have you checked your IBAN on sites like https://www.iban.com/iban-checker?
Doesn’t it meet the criteria listed as exclusions at the bottom of your screenshot?
If so, use this feedback form using “travelcard” as subject, where you can send your IBAN in clear text to official (and trustful) SBB staff for investigation.
