Accessing a lost property case that was opened manually by an employee of SBB

Embasson2748

I’m a tourist and a few days ago I lost a small backpack on a train. When I arrived to the Chur station I went to the customer service window and they opened a lost item case for me. I have the document with the case number and so on.

Today I received an email from SBB asking me to provide a picture and additional details to the case, but there’s no link or any place to add them.

Reading through the SBB website it says that once you open a case, you receive an email with a link to edit and update the case. I never received such a link and I think the websites is referring only to cases that were opened online.

How can I see my case and provide the information SBB is asking from me? I’m a little lost.

LoredanaD

Hello Embasson2748 ,

I regret that you lost your backpack on the train.

Here, on social networks, we do not have access to your report of loss. You can call our SBB Contact Center on 0848 44 66 88 (CHF 0.08/min).

Good luck in your searches and beautiful evening,
LoredanaD