Dear Community
We frequently receive questions about refunds. But did you know that you can process many refunds yourself if you purchased your ticket using your SwissPass login?
In this article, we’ll present some of the advantages of the SwissPass login and show you how it can make purchasing and refunding tickets even quicker and easier in future.
The main advantages of purchasing with a SwissPass login.
Process refunds yourself.
Tickets purchased at the standard price with a login can be refunded or exchanged free of charge BEFORE the start of validity. Saver offers can also be easily refunded up to 30 minutes after the purchase. This makes the purchase process even more flexible and customer-friendly.
More information on refunds for tickets purchased online or in the SBB Mobile app
A better overview.
If you also use the SwissPass login for SBB Mobile, you can find all tickets purchased with your login in your profile on SBB.ch. You can manage your purchases centrally there – this saves you time and provides a better overview.
Faster payment processing.
You can save payment information and other personal data in your profile. This makes the purchase faster when you are logged in, as you do not have to re-enter the data each time.
Further advantages of the SwissPass login
Examples from the Community.
Many customers only realise the advantages of the SwissPass login on SBB.ch when they want to refund a ticket. Here are two examples from the Community that show how quickly and efficiently tickets can be refunded if purchased with a SwissPass login.
Falsche ticket (Wrong ticket) – SBB Community
Erstattung eines Online gekauften Billetts (Refunding a ticket bought online) (SBB.ch) – SBB Community
What advantages do you see in the login process? Are there any aspects that could be improved? Share your opinion and experiences and let’s discuss and explore the possibilities of an optimised user experience.