Hello Hoopheghoi96
Welcome to our SBB Community.
We often hear the same saying:
I wish to speak to someone
How about asking us? We are customer support forum run by volunteering travel experts. In most cases we can answer the questions, except for questions that require a look into your customer file.
Alternatively, you can call the SBB Contact Center at +41 51 225 78 56 (24/7, waiting times may be possible).
If you want to write, there is a form for that purpose. Replies may take mulitple days:
https://www.sbb.ch/en/help-and-contact/customer-service/praise-comments/reklamation.html
Kind regards,
Roland